GENERAL TERMS AND CONDITIONS OF CONTRACTING - TURIBUS
These General Terms and Conditions govern the contracting of tourist services and products offered through the website https://www.turibus.pe/en (hereinafter, the "WEBSITE"). The contractual offer is issued by TURIBUS, a brand legally operated by PERUVISION GROUP S.A.C. (hereinafter, "THE COMPANY"), whose full corporate information is detailed in Section 2 (Identification of the Parties).
The provision and execution of sightseeing tours and tourism services may be carried out directly by THE COMPANY's operational personnel or, alternatively, through duly authorized third-party local partner operators (hereinafter, the "Operators"), who maintain direct liability for the operational and technical execution of their respective activities.
By proceeding with the purchase, booking, or contracting of any service on this WEBSITE, the customer (hereinafter, the “User” or “Customer”) affirms under oath to have read, understood, and expressly accepted these General Terms and Conditions in their entirety. THE COMPANY reserves the right to modify these terms at any time without prior notice to reflect legislative or business updates; however, such amendments shall under no circumstance affect bookings that have been formally confirmed and paid prior to the effective date of modification.
1. Booking Process, Validation, and Correction of Data Errors
Booking and Purchase Flow:
The User must select the desired tour, experience, or tourist product from the WEBSITE catalog.
They must enter the information required by the system (service date, number of passengers, etc.).
Upon clicking "Add to Cart", the platform will display an itemized order summary. The User must then click "Checkout".
The User must complete the checkout form with personal and billing details, expressly accepting these General Terms and Conditions and the Privacy Policy, and enter the chosen payment method information.
By clicking "Confirm Payment", the economic transaction will be processed in real time.
Contract Filing and Formalization: THE COMPANY stores digitized electronic records formalizing each contracted service for security and compliance purposes. The Customer may request a full copy of this record by emailing turibus@turibus.pe.
Correction of Data Errors: Prior to final checkout, the WEBSITE interface allows Users to verify, review, and correct any errors in entered personal or booking data. If an error is identified after payment processing, the Customer must immediately contact our telephone support line at +51 908 821 289 or email turibus@turibus.pe to assess the operational feasibility of rectifying details prior to service commencement.
2. Identification of the Parties
The Commercial Provider:
Trade Name: TURIBUS
Corporate Name: PERUVISION GROUP S.A.C.
Tax ID (RUC): 20609488566
Registered Legal Address: Pedro Heraud 460, Barranco, Lima, Peru
Contact Phone: +51 908 821 289
Customer Support Email: turibus@turibus.pe
The User / Customer: Any individual, of at least 18 years of age, possessing full legal capacity to enter into binding agreements and conduct electronic commercial transactions for tourist services through THE COMPANY’s platforms.
3. Purpose of the General Conditions
The purpose of this document is to establish the legal framework, obligations, rights, and restrictions governing the online sale and contracting of sightseeing tours, excursions, and tourist transport services marketed on the Turibus WEBSITE.
4. Service Specifications and E-Ticket Delivery
The offered services consist of panoramic sightseeing circuits, excursions, and tourist transport experiences within the province of Lima and surrounding areas, subject to specific advertised operating conditions.
Technical specifications, schedules, itineraries, applicable rates, and particular service restrictions are individually detailed and updated on each product page within the platform.
Once payment is successfully authorized by the gateway, the Customer will automatically receive an Electronic Ticket (Voucher/E-Ticket) via the provided email address. This e-ticket constitutes valid proof of contract and must be presented (digitally on a mobile device or printed) to on-board staff to access the vehicle and receive the service.
5. Pricing Policy, Taxes, and Availability
All prices published on the WEBSITE are expressed in the indicated currency and, unless explicitly stated otherwise, include the Peruvian General Sales Tax (IGV) and any other applicable mandatory fees under Peruvian law.
Published rates are subject to commercial adjustments without prior notice due to seasonality or promotional campaigns; however, THE COMPANY guarantees that the agreed-upon price will be fully honored for all bookings that have already received payment confirmation.
The Company makes reasonable technical efforts to ensure that displayed availability and timetables are exact; nevertheless, all bookings remain subject to real-time inventory validation by the sales system.
6. Payment Methods and Invoicing
Payments must be processed exclusively through the secure integrated payment environments on the WEBSITE, accepting credit and debit cards authorized by major international payment networks (Visa, Mastercard, Amex, among others). Following payment validation, the User may request an official electronic tax receipt (Boleta de Venta or Factura with RUC) in compliance with Peruvian tax regulations (SUNAT).
7. Cancellation, Modification, and Refund Policy
Standard Cancellation: The User may cancel a booking and obtain a full refund provided the written request is formally submitted by email to turibus@turibus.pe at least twenty-four (24) hours prior to the scheduled tour departure time.
Exceptional Cancellations or Modifications: On an exceptional basis, THE COMPANY will assess and proceed with rescheduling or monetary refunds under the following scenarios:
Substantial or critical alterations to the nature of the service attributable to external operational factors of THE COMPANY or its Partner Operators.
Forced cancellations caused by natural disasters, civil unrest, emergency governmental restrictions, road closures, or other unforeseen force majeure events.
8. Contract Duration
The contractual relationship arising from the acceptance of these terms begins upon electronic payment confirmation and remains fully effective until both parties have performed all reciprocal obligations (the provision of the service by The Company/Operators and the proper redemption of the ticket by the Customer on the agreed date).
9. Ticket Usage Terms and Customer Responsibility
All physical or electronic tickets issued by THE COMPANY are strictly personal and non-transferable, valid solely for the date, time, and circuit indicated thereon.
The Company assumes no liability for lost, deleted, stolen, damaged, or misappropriated tickets used by unauthorized third parties.
The Customer is obligated to keep the ticket in legible condition and carry it throughout the entire duration of the tour, as operational staff may request ticket verification at transfer points or inspection checkpoints.
10. Limitation of Liability and Intermediation Mechanisms
The Company acts directly for its own operating circuits or as an authorized commercial intermediary coordinating between the User and affiliated local Operators. While we ensure all partner operators meet rigorous quality and safety standards, any operational incidents or service inquiries during third-party activities may be reported directly to +51 908 821 289 or turibus@turibus.pe. THE COMPANY commits to taking prompt action to mediate and achieve a satisfactory resolution.
11. Dispute Resolution, Claims, and Applicable Law
These General Terms and Conditions are governed and construed in accordance with the laws of the Republic of Peru, including the Consumer Protection and Defense Code (Law No. 29571). In the event of any controversy, claim, or dispute arising from the interpretation or execution of this contract, the parties shall first seek an amicable resolution through direct consultation. Should no agreement be reached, the parties expressly waive any other jurisdiction and submit to the courts and tribunals of the Judicial District of Lima, Peru, unless consumer protection regulations establish mandatory jurisdiction elsewhere.